RESEARCH
DESIGN
COMPUTING
EDUCATION
collaborative exploration
During sprint one of our development timeline, we cast our nets wide in the exploration of AAU’s current process for matching volunteers with foster dogs. This included a group brainstorming with our 4 person leadership team consisting of a product manager, engineering manager, and two designers (including me), as well as developing and sending out a questionnaire to AAU volunteers to better understand their pain points.
What we knew was that AAU’s foster matching process was being conducted using a Facebook group with ~800 users, up to 40 posts a day, and ~25 dogs saved weekly. With this level of activity coupled with a platform that didn’t provide the necessary customization, AAU’s admin was facing three big pain points.