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getting to know the volunteers


After talking directly to the AAU team and going through their pain points, we connected with the AAU community of volunteers to get their insight and better understand how this new tool could serve their needs. From these research insights me and my codesigner identified key design considerations to keep in mind before going into the first design iterations. They were as followed:






























Apart from these design considerations, we came away from the research phase with 4 pain points that emerged as our targets to address.

  1. Facebook posts and comments get easily buried. No way to filter posts, unorganized notification system, and too many pages.
  2. Some volunteers are not regular Facebook users.
  3. Temporary fosters are not separated from permanent fosters, and categories and traits of dogs are not separated.
  4. Some fosters feel uninformed about updates and find the Facebook to be unorganized and unreliable.